Title:	REVERSE BUSINESS INNOVATIONS – EVALUATION OF RELEVANT NEW RELEASE FUNCTIONS FOR ENTERPRISE SYSTEMS
Author(s):	Stefanie Rauff, Andreas Hufgard, Johannes Schulz
ISBN:	978-989-8704-11-5
Editors:	Piet Kommers, Pedro Isaías, Claire Gauzente, Miguel Baptista Nunes, Guo Chao Peng and Mário Macedo
Year:	2014
Edition:	Single
Keywords:	SAP, ES upgrade, ES maintenance, decision support, usage analysis
Type:	Short Paper
First Page:	327
Last Page:	332
Language:	English
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Full Contents:	click to dowload
Paper Abstract:	With each new release, enterprise software vendors deliver user organizations a myriad of new functions that can add business value. Organizations are then faced with assessing which of the new functions drive value for them and which do not and so, how much they will benefit from an upgrade. The authors have developed a model for decision support. Various aspects of an upgrade can be assessed with the aid of software tools, such as analyses and evaluations of new functionality with respect to relevance, benefits, profitability, strategic goals and impact. In this article, we will present the portion of this model that can determine which functionality is relevant for an organization and to what extent. Our decision support model applies “reverse” system usage to identify which enterprise system functions are currently being used and which not. Based on usage data and pattern matching, we can determine which new functions add value for organizations. This helps businesses more easily determine which new functions are relevant to them and helps ensure that they continue to see a return on their often very expensive IT and IS investments far into the future.
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